CLIENT SUPPORT

Need help now?

Our support team is ready to help. For critical issues, call us directly. For all other requests, submit a support ticket below and we'll respond within the timeframes outlined for your priority level.

Call Support

+17166694566

Submit a Support Request

Support hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time

Select the right priority level

Routine

Non-urgent requests: feature questions, documentation requests, minor configuration changes, or general inquiries. Response within 2 business days.

Standard

Issues affecting individual users or non-critical systems: device problems, access issues, or application errors that have workarounds. Response within 4 business hours.

Urgent

Issues affecting multiple users or critical workflows: system outages for key departments, security concerns requiring immediate attention, or blocked business processes. Response within 1 hour.

Critical

A widespread outage, confirmed security event, or inability for a core business function to operate. Immediate response with dedicated resources until resolved.

How support works

Submit

Complete the form below or call us

Confirm

Receive ticket confirmation and ETA

Triage

Engineer assigned based on priority

Resolve

Issue resolved with documented fix

Review

Follow-up to ensure satisfaction

Before you submit

These quick checks may resolve your issue faster than a support ticket.

Have you tried restarting the affected application or device?
Is the issue affecting only you or multiple people? (If multiple, it may be a system-wide issue—call for urgent priority.)
Have you checked your network connection and confirmed other services are accessible?
Can you note the exact error message and when it first appeared?
Have you checked the internal knowledge base for known issues or recent changes?

Submit a support request

Fill out the form below and our team will respond within the timeframe for your selected priority level.