Terms of Service

Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing or using the Gridline Systems Group website, services, or any related offerings, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, clients, and others who access or use our services.

2. Description of Services

Gridline Systems Group provides information technology consulting, managed services, and related professional services. Our services may include, but are not limited to:

• Cloud infrastructure design and implementation
• Cybersecurity assessment and management
• IT operations and support
• Workplace technology solutions
• Systems integration and automation
• Technology strategy consulting

Specific service deliverables, timelines, and pricing are outlined in individual client agreements or statements of work.

3. Client Responsibilities

As a client or user of our services, you agree to:

• Provide accurate and complete information necessary for us to deliver services
• Maintain the security of your accounts, credentials, and access credentials
• Comply with all applicable laws and regulations in your use of our services
• Not attempt to gain unauthorized access to our systems or networks
• Not use our services for any unlawful purpose or to violate the rights of others
• Cooperate with our team in good faith to achieve project objectives
• Pay all fees and charges in accordance with agreed-upon payment terms

4. Intellectual Property Rights

All content, features, and functionality on our website and in our services—including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software—are the property of Gridline Systems Group or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our proprietary materials without our prior written consent.

Client data and information provided to us remains the property of the client. We claim no ownership rights over client data, except as necessary to provide our services.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information disclosed during the course of our business relationship. Confidential information includes, but is not limited to:

• Business plans, strategies, and financial information
• Technical specifications, system configurations, and security protocols
• Customer lists, vendor relationships, and pricing information
• Trade secrets, proprietary processes, and intellectual property

Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from a third party without restriction.

6. Service Level Agreements

For managed services and ongoing support engagements, service level agreements (SLAs) are defined in individual client contracts. SLAs typically address:

• Service availability and uptime commitments
• Response times for support requests based on priority levels
• Resolution time targets
• Performance metrics and reporting requirements
• Remedies for service level failures

SLAs are subject to force majeure events and client-caused delays. Specific SLA terms are negotiated on a per-client basis.

7. Payment Terms

Payment terms are specified in individual client agreements. Unless otherwise stated:

• Invoices are issued monthly or per project milestone
• Payment is due within 30 days of invoice date
• Late payments may incur interest charges at 1.5% per month
• All fees are exclusive of applicable taxes, which will be added to invoices
• Expenses incurred in connection with services may be billed separately

We reserve the right to suspend services for accounts that are past due by more than 60 days.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Gridline Systems Group and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Business interruption or computer failure
• Cost of substitute services or systems
• Damages resulting from security breaches or data loss
• Damages caused by third-party services or products

Our total aggregate liability for any claim arising out of or related to these terms or our services shall not exceed the amount paid by you to us during the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability is limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Gridline Systems Group and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or inability to use our services
• Your violation of these terms
• Your violation of any rights of another party
• Any breach of your representations and warranties
• Client data or content provided to us

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. Gridline Systems Group disclaims all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of intellectual property rights
• Uninterrupted, secure, or error-free operation
• Accuracy or reliability of results
• Compatibility with all systems or environments

We do not warrant that our services will meet your specific requirements or that any defects will be corrected.

11. Termination

Either party may terminate a service agreement in accordance with the terms of that agreement. We reserve the right to:

• Suspend or terminate access to our services for breach of these terms
• Discontinue or modify services at any time
• Refuse service to anyone for any reason

Upon termination, your right to use our services immediately ceases. Provisions of these terms that by their nature should survive termination shall remain in effect, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of the jurisdiction in which Gridline Systems Group operates, without regard to conflict of law principles.

Any disputes arising out of or relating to these terms or our services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to mediation before resorting to litigation or arbitration.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, cyberattacks, or other similar events.

14. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be effective 30 days after posting on our website or upon notice to you. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

We encourage you to review these terms periodically to stay informed of updates.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms remain in full force and effect and enforceable. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These terms, together with any applicable service agreements or statements of work, constitute the entire agreement between you and Gridline Systems Group regarding your use of our services and supersede all prior or contemporaneous agreements, understandings, and communications, whether oral or written.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

We will respond to your inquiries within a reasonable timeframe.